Emotional Intelligence, a trend that has been around for some time, has become a highly sought-after topic for those seeking to understand their emotions and learn how to better manage them.
However, Emotional Intelligence is no longer sought only for personal life – where it remains a highly necessary skill – and has become part of the professional sphere as well, even more so in such difficult times as we are living through, full of uncertainties and fears.
This skill, already recognized in the 21st century, became an extremely important competency in 2020 for professionals who wish to perform their duties more successfully, with the prospect of achieving new milestones in their company or professional life.
IQ x EQ
You've probably heard of IQ, the intelligence quotient, right?
It is the quotient that measures, through a test with logical-mathematical questions, cognitive abilities on a scale of 0 to 200, referring to rational skills. IQ is often used to characterize those people considered "geniuses".
But have you ever heard of EQ, the emotional quotient?
This quotient shows a person's ability to manage emotions and, lately, has been much more in demand in companies than IQ! After all, knowing how to manage your emotions is important for performing well in activities such as teamwork, decision-making, and crisis management.
But what exactly is Emotional Intelligence?
According to Daniel Goleman, author of the book "Emotional Intelligence: The Revolutionary Theory That Redefines What It Means to Be Intelligent"—which popularized the term in 1995—Emotional Intelligence, despite being considered subjective, is defined as:
• To persist in a goal despite the obstacles along the way;
• Controlling impulses and knowing how to wait for desires to be satisfied;
• Create your own motivation;
• Maintain a good state of mind;
• To prevent anxiety from interfering with the ability to think;
• Be empathetic;
• Be self-confident.
Goleman structured Emotional Intelligence into 4 interconnected and complementary pillars, further aiding understanding:
Self knowledge: Understanding how you see yourself! What have you achieved so far? What are your true passions? What are your strengths? What is your background, your experience? These are some questions that can help you truly know yourself and understand how you perceive yourself.
Self-management: Understand how you deal with yourself. Ask yourself: How do I handle my activities? How do I manage myself and my emotions? Am I optimistic? Do I adapt easily? Do I know what the guidelines are for achieving my goals and dreams?
Empathy: We often see empathy defined as "the ability to put oneself in another's shoes," but in reality, empathy is about putting yourself in the other person's place, truly being the other person, without judgment. Do you understand the difference? It's necessary to listen attentively, explore the feelings involved, and understand what need the person wants to be met at that moment, since behind every expectation, there is a need.
Relationship management: Our social skills affect all areas of our lives, from professional performance to our emotional life. These skills can be developed throughout life, but it's always necessary to practice them as soon as an opportunity arises.
Below are some suggested books and a TED Talk to help you learn more about the subject and continue your pursuit of Emotional Intelligence. Remember that this pursuit is a process, and practicing it will lead you to achieve rewarding and lasting results!
TED Talks – Positive Psychology:
